TAPS NP21886 – Nov 2024
Copyright © Skinthesis | Designed & Developed By Chalkncheese
At Skinthesis, we are committed to protecting your privacy and handling your personal and health information with the utmost care. This Privacy Policy explains how we collect, use, disclose, and store personal and health information when you use our personalised skincare telehealth services. We comply with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.
By using our services, you agree to the terms of this Privacy Policy.
When you use Skinthesis, we may collect the following types of personal and health information:
We collect information from you directly in the following ways:
We will use your personal and health information for the following purposes:
We do not sell your personal or health information. However, we may share your information in the following circumstances:
Any third parties that process health information are required to comply with the Health Information Privacy Code 2020.
We handle your health information in accordance with the Health Information Privacy Code 2020, which means:
Under the Privacy Act 2020 and the Health Information Privacy Code 2020, you have the following rights:
To exercise any of these rights, please contact us at contact@skinthesis.co.nz. We will respond to your request within 20 working days.
We will retain your personal and health information for as long as necessary to provide our services or as required by law. After this period, your information will be securely deleted or anonymised.
We take reasonable steps to protect your information from unauthorised access, loss, or misuse, using secure servers, encryption, and access controls. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
We use cookies and similar tracking technologies to gather information about your use of our website and improve your user experience. You can control the use of cookies through your browser settings.
If you have any concerns about our handling of your personal or health information, please contact us at contact@skinthesis.co.nz. If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner, New Zealand at www.privacy.org.nz.
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any changes will be posted on our website, and we encourage you to review this page periodically.
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: contact@skinthesis.co.nz
Welcome to Skinthesis! We appreciate your choice to use our personalised skincare services. By accessing or using our website and services, you agree to these Terms and Conditions. These Terms, together with our Privacy Policy, govern your use of the Skinthesis platform.
This document outlines the legal agreement between Skinthesis (referred to as “we,” “us,” or “our”) and you, the user (referred to as “you” or “your”). By continuing to use our platform, you confirm that you have read, understood, and agree to these Terms. If you do not agree to these Terms, please discontinue using our platform.
For more information on how we collect, use, and protect your personal data, please review our Privacy Policy.
Skinthesis operates a telehealth platform focused on providing personalised skincare consultations and treatments. We (Skinthesis, we, us, our) deliver our services through the website www.skinthesis.co.nz (“the Website” or “Platform”). These services are designed to address skincare needs through remote consultations and tailored treatments.
Our services (the Services) include:
Each time you access or use the Platform, you confirm that you have read, understood, and agree to comply with these Terms. These Terms form a legally binding agreement between you and Skinthesis. If you do not agree with these Terms, you must immediately cease using our platform.
By accessing our Platform, you confirm that you meet all the necessary requirements for using our Services.
We may modify these Terms at any time, and changes will be effective upon publication on the Website. Your continued use of the Platform after any updates constitutes your acceptance of the revised Terms.
To access and use our Services, you must:
You must provide truthful, accurate, and complete information to ensure we can offer you the most appropriate services.
Upon signing up, you are entitled to one telehealth consultation with your Healthcare Provider. This initial consultation is included in your subscription to help develop a personalised skincare plan.
Any future consultations, whether requested by you or deemed necessary by the Healthcare Provider, may incur additional costs. These costs will be clearly communicated to you before the consultation takes place.
Skinthesis uses video and/or phone consultations to interact with patients. You agree to the following when booking and attending a telehealth consultation:
We reserve the right to deny or withdraw our Services at any time, including under the following circumstances:
In such instances, we may suspend or terminate your account without prior notice.
By using Skinthesis, you acknowledge and accept that the medications prescribed by our Healthcare Providers may include Unapproved Medicines under the New Zealand Medicines Act 1981. These medications have not undergone formal safety, efficacy, or quality evaluation by Medsafe. You agree to follow the advice and instructions provided by the Healthcare Providers and acknowledge that the use of such medications is based on the informed clinical judgment of our professionals.
When you participate in a consultation with one of our registered Healthcare Providers, you enter into a doctor-patient relationship with that provider. Skinthesis acts solely as a facilitator of these consultations and is not a party to the medical services or treatment provided by the Healthcare Providers
All consultations and treatments are provided under the sole discretion and clinical judgment of the Healthcare Providers. Skinthesis does not replace the role of your general medical practitioner and the Services provided by our Healthcare Providers are limited to skincare consultations and treatments.
A Healthcare Provider may issue prescriptions based on your consultation. These prescriptions may include compounded medications or medications prescribed for off-label use, which are medications used for a purpose not specified in their official labeling. The decision to prescribe such medications is made by the Healthcare Provider based on clinical appropriateness and your consent.
As part of your registration and use of Skinthesis, you agree that any product, medicine or medication that a Healthcare Provider prescribes to you will be solely used for your own personal use. Additionally, you will not allow any other person to take, use or have access to that medication.
Before using any prescribed medication, you agree to read all information provided by your Healthcare Provider, the dispensing Pharmacist, or the manufacturer, and to follow the given advice. If there is any conflict between the advice provided by the Healthcare Provider and the manufacturer of the product or the pharmacist, you must contact Skinthesis before using the medication.
If you experience any side effects that cause you concern while using your medication, we recommend seeking advice from a healthcare professional. This could include contacting us to book an appointment with a Healthcare Provider (charges may apply) or your usual Clinician or Pharmacist, to allow them to monitor the effect of the medications prescribed to you.
Any emails or prescriptions are intended to be only read by the named recipient as they may contain information that is confidential.
For urgent care or severe side-effects dial 111 and ask for an ambulance.
If prescribed a medication, Skinthesis will facilitate the prescription fulfilment through our Partner Pharmacies. However, Skinthesis makes no guarantee regarding the availability of prescribed medications through Partner Pharmacies.
Skinthesis will arrange for the delivery of the medication or product via a Partner Courier. You are responsible for ensuring that someone is available at the delivery location to accept the package. Any issues arising from missed deliveries, damaged goods, or delivery delays should be reported to us immediately.
Skinthesis is not liable for delays caused by Partner Couriers, nor for the quality of medications or products delivered if damage occurs during transit.
Our Services are offered on a subscription basis. By subscribing to our Services, you agree to pay the applicable subscription fees, which will be billed at regular intervals (e.g., monthly or bi-monthly [every two months]) as outlined in our payment page. Subscription fees will continue until you cancel your subscription by contacting us at contact@skinthesis.co.nz.
You may cancel your subscription at any time. However, to avoid being charged for the upcoming period, cancellations must be made at least 14 days before the next billing cycle. Refunds are provided according to our refund policy, outlined below.
Refunds are available in the following cases:
All refund requests must be made in accordance with our refund policy. Refunds will be processed using the original payment method and cannot be applied to alternative accounts.
Skinthesis may occasionally offer discounts, including the use of promotional codes, for specific services, clients, or circumstances. Promotional codes may apply to services that include prescription medicines, but only if your Healthcare Provider, in their clinical discretion, determines that the medicine is suitable for you. The offer of a promotional code for these services does not imply any guarantee of suitability for a prescription.
Unless otherwise specified, promotional codes:
Once a promotion ends, regular terms and conditions apply, with subsequent billing as per our service plans. Skinthesis reserves the right to modify pricing, terms, and formulations as needed to ensure quality care, with prior notice given for significant changes.
We respect your privacy and handle your personal and health information in accordance with our Privacy Policy. By using our Platform, you agree to the collection, storage, and use of your information for the purposes of delivering the Services as outlined in the Privacy Policy.
Skinthesis provides services on an ‘as is’ basis and makes no warranties, expressed or implied, regarding the availability, quality, or outcomes of any treatments. You acknowledge that some medications prescribed by our Healthcare Providers may be Unapproved Medicines under the New Zealand Medicines Act 1981 and may carry inherent risks, including potential adverse reactions.
Skinthesis, operated by Wong Dermatology Limited (NZBN: 9429047608412), is not responsible for the medical advice or clinical decisions made by Healthcare Providers, who act in an independent capacity..
To the extent permitted by law, Skinthesis disclaims all liability for any loss, damage, or injury resulting from services provided by independent contractors or employees. Wong Dermatology Limited assumes no responsibility for the professional advice given by Healthcare Providers.
All content on the Skinthesis Platform, including images, text, graphics, logos, and software, is the intellectual property of Skinthesis or its licensors. You may not reproduce, distribute, or transmit any of this content without prior written permission.
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or the use of our Platform will be resolved in the courts of New Zealand.
For any questions, complaints or concerns regarding these Terms or our Services, please contact us at:
Email: contact@skinthesis.co.nz